Guidance Associates of Pennsylvania: Employee Assistance Programs

Employee Assistance Program
The Employee Assistance Program (EAP) offers a wide range of services to individuals and organizations.

  • Individual Counseling
  • Marital Counseling
  • Family Counseling
  • Stress Management Program
  • Substance Abuse Services
  • Work Problem Interventions
  • Management/Supervisor Coaching
  • Wellness Programs
  • Crisis Management
  • CISM-Critical Incident Stress Management Services

FREQUENTLY ASKED QUESTIONS

What is an EAP?
The Employee Assistance Program is a personal consultation service provided for employees and their dependents through a contract with Guidance Associates of Pennsylvania. We all face a variety of problems in our daily lives. Problems in relationships, stress, parenting, aging loved ones, marital discord, alcohol and drug abuse sometimes require professional help to resolve. The EAP’s confidential consultation service is there to help identify and sort out the problem and to find the best way to deal with it.

What kind of personal problems can I get help with?
Family and relationship conflicts, emotional stress, alcohol and/or drug abuse, grief/loss issues, work related problems, or just about any situation causing you difficulties.

Why do companies provide this benefit?
Employers today recognize that when personal problems become serious they can affect our entire personal well being – our health – and our performance at work. It just makes good business sense to help people solve problems before they get too big to handle. These are private issues. The company has no intention to invade that privacy. That’s why the EAP is strictly confidential.

How does the EAP work?
Employees and dependents can call the EAP to request a confidential personal appointment to discuss a problem situation. The EAP provides, at no cost to the employee, problem assessment, short-term counseling, and/or referral to an appropriate service or resource if necessary. The EAP contacts can be made regardless of geographic location. No personal or clinical information regarding the employee’s contact with the EAP is transmitted back to the company.

If an employee’s job performance is of concern, his/her supervisor, where he/she deems appropriate, may require EAP services. In that event, the supervisor will be informed regarding attendance at scheduled sessions and compliance with the recommended treatment program. No clinical or personal information will be shared unless written consent is given by the employee.

Who can use the EAP?
Any employee is eligible to use EAP services. We also recognize that problems in the employee’s family can affect job performance. Therefore, immediate family and members of an employee’s household are eligible to use EAP services and are encouraged to do so when needed.

How confidential is the EAP?
All personal or clinical information is strictly confidential. Your company will receive quarterly reports showing only the number of participants in the program, without identifying the names of the participants.

How can an EAP benefit the employee?
We all have personal problems from time to time. Many can be solved without help. Sometimes, however, we need to talk with someone who can give us professional guidance to resolve a problem. Talking our problems over with a caring professional can help us find alternatives and make the job of problem solving a little easier.

Why an EAP?
Be assured that we are NOT trying to pry into personal affairs. However, personal problems cannot be turned off like a radio. Employees do not leave their problems at home when they enter the workplace. Personal and family problems, even when unrelated to work, can adversely affect an employee’s job performance, ability to contribute, enthusiasm, and career progress. Therefore, it is simply GOOD BUSINESS to be concerned about an employee’s welfare and to assist in the resolution of personal problems.